Systems Administrator (Limited-Term)

Are you a telecommunications professional who has technical expertise in 911 dispatch telephone systems, Computer-Aided Dispatch (CAD), and Records Management systems? Do you take pride in being collaborative and customer-focused? Are you someone who is passionate about championing technology for maximum efficiency and works well under pressure?

If so, then APPLY TODAY to be our next Systems Administrator for the City of Napa!

Our Information Technology Division has an immediate opening for a Systems Administrator (Limited-Term) to join our dedicated team. In this role, you will work closely with the City of Napa's Police Department to provide essential IT services to the Communications Dispatch Center. This center serves as the primary public safety answering point for all 911 emergency calls to the Napa Police Department, Napa County Sheriff's Department, American Canyon Police Department, Napa Fire Department, American Canyon Fire Department, and AMR Ambulance Services. We also transfer calls to CalFire, St. Helena Police Department, and Calistoga Police Department.

The ideal candidate for the Systems Administrator position will understand operations within public safety organizations and on-call services that operate 24/7 to ensure the safety of the entire Napa community and beyond. This role primarily focuses on the 911 dispatch telephone system, Computer-Aided Dispatch (CAD), and Records Management systems. You'll manage technology systems that support public safety and deliver critical services to our residents.

We are looking for an individual with a deep understanding of how the components of a computer system—hardware, software, and networks—work together. You will handle multiple responsibilities, including selecting and configuring hardware and software, aligning technology with users' needs, monitoring and testing systems in operation, and troubleshooting issues after implementation.

The selected candidate for the Systems Administrator position will assist in long-range strategic planning for various IT systems and act as the technical project lead for designing and installing systems and infrastructure. This role involves leading workgroups on system design and implementation projects, as well as coordinating project activities with other IT teams, City departments, outside agencies, consultants, and contract service providers.

In addition to technical skills and knowledge, strong relationship-building, collaboration, and customer service capabilities are essential for this role, requiring frequent consultation with management, users, software developers, and network architects.

We are looking for a team player with strong communication and collaboration skills who is highly motivated to lead process improvements within our agency. Applicants with prior experience providing technical IT support to a local law enforcement agency or a similar setting are encouraged to apply!

Ideal candidates for Systems Administrator (Limited-Term) will have demonstrated success in the following competencies:

Technical Knowledge & Skills - Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results.

Planning and Organizing - Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources.

Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to conclude; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

Emotional Intelligence - Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior; leveraging insights to effectively manage own responses so that one's behavior matches one's values and delivers intended results.

Customer Focus - Ensuring that the (internal or external) customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers' and own organization's needs; promoting and operationalizing customer service as a value.

Managing Relationships - Meeting the personal needs of individuals to build trust, encourage two-way communication, and strengthen relationships.

Stress Tolerance - Maintaining stable performance under pressure or opposition (e.g., experiencing time pressure, conflict, or job ambiguity); handling stress in a manner that is acceptable to others and the organization.

Adaptability - Maintaining efficiency when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); efficiently adjusting to change by exploring the benefits, trying innovative approaches, and collaborating to make the change successful.

Please click here to view a full, detail job description of Systems Administrator.

IMPORTANT DATES

The deadline for submitting applications is no later than 11:59 PM on Friday, December 11, 2026. To be considered for this opportunity, please submit your application via City of Napa’s website by using the “Apply Now” feature.

Candidates will be invited to a phone interview on Thursday, January 7, 2027.

Candidates will be invited to an in-person panel interview in Napa on Wednesday, January 13, 2027.

These dates have been confirmed, and it is strongly recommended that you plan your calendar accordingly.

BENEFITS PACKAGE:

In addition to the competitive salary listed above, the City of Napa offers an attractive benefits package including:

Vacation - New employees can accrue up to 120 hours annually.

Prior Years of Service Vacation Accrual Credit - Full-time service in a City, County, State, Federal Agency, or Special District may be counted towards vacation accrual tiers at the City of Napa.

Paid Holidays - 15 paid days per year.

Extra Paid Time Off - 104 hours (13 days) of Management Leave per year.

Sick Leave- Employees can accrue up to 96 hours annually.

Dental and Medical Insurance Plans - The City provides significant contributions to dental and medical plans.

Health In-Lieu Option - Employees may waive City coverage and opt for health in-lieu at $500 monthly; annual proof of alternative coverage is required.

Retirement -The City participates in the CalPERS retirement pension system.

Retiree Health Insurance -City contributes $274 per month for retired employees with at least 10 years of service at retirement.

Deferred Compensation Program - Employees are eligible to enroll in a 457 Plan and the City contributes $142 per month to 401(A) plan.

Life Insurance and AD&D - $100,000 of coverage paid for by the City.

Phone Stipend - Up to $100 per year for equipment and up to $110 per month for usage.

Tuition & Professional Development Reimbursement - Up to $2,500 per fiscal year.

Please visit our Benefits webpage to view a full list of benefits offered for this position.

This current opening is to fill a Limited-Term position, which is expected to serve a two-year term from the date of hire. The initial employment term of any limited term employee is two years, with a possible one-year extension by the City Council, for a potential term of three years.